FURLONG

Support

How can we help?

Need help, or have a thought to share? We'd love to hear from you.

Not installed yet? Furlong on the App Store.

Email:

Frequently asked

The app is empty when I open it.

Furlong reads your running history from Apple Health. If you've just installed it, allow Health access when asked. It will import your past runs and take a moment to work out where you are. If you've never recorded a run on this phone, there's nothing yet to read; the app will start learning from your first one.

Why is it telling me to rest? I feel fine.

That's the app doing its job. Most running injuries are not caused by a single bad session. They build up over a good week stacked on another good week, before the tissue has adapted. Furlong watches how quickly your load is changing, rather than the weekly total alone, so it can ease off before you feel it. Tap “Where did this come from?” on any recommendation to see the reasoning.

Can I ignore it and run anyway?

Yes. It is a suggestion, not a fixed schedule. Log the run and the plan adjusts around what you did.

How do I change my long-run day?

Settings → Your long run day. The plan rebuilds around your choice.

I've got a race coming up.

Tap “Set a goal race” on the Today screen. Add the distance and date, and the plan works backwards from it, including the taper.

I've got a niggle. What do I do?

Record it on the run in History. Furlong will hold the plan while it settles, and will say plainly when something needs assessment by a physiotherapist rather than a shorter route. It will not attempt to treat you, and no app should.

Does it need my Apple Watch?

No. A watch gives it more to work with (resting heart rate, HRV, sleep), but the app works from your run history alone and treats missing signals as neutral.

Is my data private?

Completely. Furlong has no account, no server and no analytics. It contains no networking code at all. Everything stays on your phone. See our Privacy Policy.

How do I delete everything?

Settings → Delete all data. Deleting the app also removes everything.

I just want to see what the app does before connecting Health.

Settings → Demo data. It loads 18 months of synthetic history so you can explore every screen, and you can switch it off again at any time.

Something isn't working.

Email us at the address above with your device model and iOS version and we'll help.

Furlong offers training guidance, not medical advice. Pain that persists, worsens, or changes how you move should be assessed by a doctor or physiotherapist rather than an app.